Dan Gingiss - Wild Business Growth Podcast #112: The Experience Maker, Customer Experience Speaker

Dan Gingiss – Wild Business Growth Podcast #112: The Experience Maker, Customer Experience Speaker

Have you ever had an experience with a brand that was so extraordinary you felt the need to tell your friends and family about it? What comes to mind? Those moments are the focus of this week’s Wild Business Growth Podcast guest, Dan Gingiss. Dan is a Customer Experience Keynote Speaker and Coach who’s worked with McDonald’s, Discover, Humana, and more. Listen to the episode on Apple Podcasts, Spotify, Google Podcasts, and your other favorite podcast platforms.

What is the Wild Business Growth Podcast?

Wild ideas. Wild growth. Every Wednesday morning a new entrepreneur or innovator joins the Wild Business Growth Podcast to share the crazy creative and unusual ways they grew their business, and provides tips for you to do it, too. Hear the woman who became the voice of Siri, the man who’s reinventing the sandcastle, how GaryVee’s partners are turning the wine world upside down, and more wild stories. Hosted by MaxPodcasting Founder and Podcast Producer Max Branstetter (that’s me).

Episode #112: Dan Gingiss – The Experience Maker, Customer Experience Speaker

Dan Gingiss, the Customer Experience Speaker and Coach, joins the show to share his journey from marketing collectible figurines to creating remarkable customer experiences at McDonald’s, Discover, Humana, and more. Hear how to create extraordinary moments for your customers, make memorable moments while improving pain points, the difference between customer experience and customer service, Dan’s stories from being a licensed bartender, and his family’s secret chocolate chip cookie recipe. This episode covers everything from his favorite moments as a customer to Chicago Deep Dish Pizza vs. New York Pizza. Here’s a small sample of what you will hear in this episode:

  • Why Dan used to stare at figurines
  • Customer Experience vs. Customer Service
  • What makes a customer experience remarkable
  • Dan’s son’s special birthday experience at a steakhouse
  • Why is Dan a Pinball Wizard
  • How Starbucks created perfect virtual Zoom backgrounds
  • Pop vs. Soda
  • What is Dan’s favorite cocktail to make

Connect with Dan at DanGingiss.com, on Twitter at @DGingiss, and on LinkedIn.

Enjoy the show! Check out the show notes below for much more detail.

Show Notes

Dan Gingiss Max Branstetter Zoom - Wild Business Growth Podcast #112 The Experience Maker, Customer Experience Speaker
Dan Gingiss - Wild Business Growth Podcast #112: The Experience Maker, Customer Experience Speaker

How do you start a podcast?

Interested in starting a professional-sounding podcast for your brand, but dreading the time commitment? I’ve got you covered. Email me at to bring your podcast to life and use it as a business-building tool.

Thanks for listening to Dan Gingiss on the Wild Business Growth Podcast. To hear more Wild stories like this one every Wednesday morning, subscribe to the Wild Business Growth Podcast and tell a friend. Until next time, Let your business Run Wild…and Bring on the Bongos!!

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